About Us
GSL: a Good Start to Life specialises in providing support services for individuals living with a disability as well as their families.
Meet Your Team
Lyndsey Kotsch
Director
Anything that is, can be otherwise
Nettie Herselman
CEO
Have hope, be strong, smile often and NEVER give up
Deborah Meyer
Practice Manager
For others to like you, you need to like yourself first
Our Commitment
The team at GSL: a Good Start to Life aim to continuously provide services of a high standard and we work tirelessly to ensure a positive customer experience for all our clients and their families.
However, we can only be sure we are succeeding if those who have experience of our service, provide feedback. Whether you have a complaint, compliment or suggestion we will always be pleased to hear from you.
We recognise that the way we manage feedback is an important part of how we can provide the best possible service which is a vital link to our ongoing continuous quality improvement strategy.
Our Culture
GSL honour the values and behaviours of our team that contribute to the unique social and psychological environment of our organisation.
We accept that our culture is representative of our expectations, experiences, philosophy, and our values that hold everything together, and believe that this is expressed in our self-image, inner workings, interactions with community, stakeholders, and future expectations. It is based on our collegiate shared attitudes, beliefs, customs, and written and unwritten policies and procedures that have been developed over time and are considered valid.
We will demonstrate this in:
The way the organisation conducts its business, treats its employees, customers, clients and the wider community;
The extent to which autonomy is allowed in decision making, developing new ideas, and personal expression;
How information flows, and
Our joint commitment towards the organisation’s collective objective.
Our Ethics
We undertake to carry out our work in an ethical, collegial environment and perform our duties with efficiency, fairness, impartiality and will actively demonstrate this through:
A: Collegiality
Openness and respect
Being open with each other and open in our thinking
Saying what we believe and doing it in a constructive and respectful manner
Engaging with diverse cultural and Indigenous perspectives and embracing diversity in culture
B: Collaboration and trust
Working as a team, drawing on combined strengths to meet our shared goals
Trusting our colleagues to challenge us in a positive manner, and supporting each other
Engaging with our local communities and service providers
C: Integrity
Honesty and ethical behaviour
Being truthful in all our dealings
Acting consistently with what is said and the principles held
Pursuing practices that develop the social, economic, cultural and environmental sustainability of our organisation and local communities
Advancing human rights and our commitment to providing opportunities for clients and staff in an inclusive, culturally safe environment
D: Drive and accountability
Striving to ensure GSL’s ongoing success
Having the drive and commitment to innovate based on ongoing research and analysis
Being accountable for our individual and collective actions and for the performance of those we lead.
Download a copy of our Privacy and Confidentiality Policy HERE
Quality Standards
GSL a Good Start to Life adheres to the Human Services Quality Framework.
Feedback
For us at GSL continuous improvement is not just a showy catchphrase. It’s a true focus based on feedback from across our entire organisation – customers, clients, employees, suppliers and stakeholders alike. We pride ourselves on the fact that we gain great value in receiving feedback whether it highlights a process improvement or focusses on a celebration of excellence.
You are free to pursue any of the following methods should you have feedback :
Face to Face
By visiting our offices at 196 McCormack Street, Manunda.
Telephone
By telephone direct to the office or directly to the CEO on 07 40310123
PO Box 280 North Cairns 4870
Email to the CEO nettie@gslservices.com.au
Contact form
Complete the contact form HERE
Download a copy of our complaints procedure HERE
