About Us

 

GSL: a Good Start to Life specialises in providing support services for individuals living with a disability as well as their families.

 

Meet Your Team

Lyndsey Kotsch

Director

Anything that is, can be otherwise

Nettie Herselman

CEO

Have hope, be strong, smile often and NEVER give up

Deborah Meyer

Practice Manager

For others to like you, you need to like yourself first

Our Commitment

The team at GSL: a Good Start to Life aim to continuously provide services of a high standard and we work tirelessly to ensure a positive customer experience for all our clients and their families.

However, we can only be sure we are succeeding if those who have experience of our service, provide feedback. Whether you have a complaint, compliment or suggestion we will always be pleased to hear from you. 

We recognise that the way we manage feedback is an important part of how we can provide the best possible service which is a vital link to our ongoing continuous quality improvement strategy.

 
 

Our Culture

GSL honour the values and behaviours of our team that contribute to the unique social and psychological environment of our organisation.

 
We accept that our culture is representative of our expectations, experiences, philosophy, and our values that hold everything together, and believe that this is expressed in our self-image, inner workings, interactions with community, stakeholders, and future expectations. It is based on our collegiate shared attitudes, beliefs, customs, and written and unwritten policies and procedures that have been developed over time and are considered valid. 

We will demonstrate this in:

The way the organisation conducts its business, treats its employees, customers, clients and the wider community;

The extent to which autonomy is allowed in decision making, developing new ideas, and personal expression;

How information flows, and

Our joint commitment towards the organisation’s collective objective.

 

Our Ethics

We undertake to carry out our work in an ethical, collegial environment and perform our duties with efficiency, fairness, impartiality and will actively demonstrate this through:

A: Collegiality


Openness and respect
Being open with each other and open in our thinking
Saying what we believe and doing it in a constructive and respectful manner
Engaging with diverse cultural and Indigenous perspectives and embracing diversity in culture

B: Collaboration and trust


Working as a team, drawing on combined strengths to meet our shared goals
Trusting our colleagues to challenge us in a positive manner, and supporting each other

Engaging with our local communities and service providers

C: Integrity


Honesty and ethical behaviour
Being truthful in all our dealings
Acting consistently with what is said and the principles held
Pursuing practices that develop the social, economic, cultural and environmental sustainability of our organisation and local communities
Advancing human rights and our commitment to providing opportunities for clients and staff in an inclusive, culturally safe environment

D: Drive and accountability


Striving to ensure GSL’s ongoing success
Having the drive and commitment to innovate based on ongoing research and analysis
Being accountable for our individual and collective actions and for the performance of those we lead.

Download a copy of our Privacy and Confidentiality Policy HERE

 

Quality Standards

GSL a Good Start to Life adheres to the Human Services Quality Framework.

 

Feedback

For us at GSL continuous improvement is not just a showy catchphrase. It’s a true focus based on feedback from across our entire organisation – customers, clients, employees, suppliers and stakeholders alike. We pride ourselves on the fact that we gain great value in receiving feedback whether it highlights a process improvement or focusses on a celebration of excellence.

You are free to pursue any of the following methods should you have feedback :

Face to Face

By visiting our offices at 196 McCormack Street, Manunda.

Telephone

By telephone direct to the office or directly to the CEO on 07 40310123

Mail

PO Box 280 North Cairns 4870

Email

Email to the CEO nettie@gslservices.com.au 

Contact form

Complete the contact form HERE

Download a copy of our complaints procedure HERE

Would you like to join our dynamic team?

Head over to our careers page to find out more

Contact

196 McCormack Street

Manunda

4870

(07) 40310123

Services

Navigation

Social Media